Client Support Specialist - Remote

Job description

• Execute post-sale client launches and integrations
• Act as internal administrator for large accounts, managing user lists
• Manage tickets for client issues, partnering with Customer Care and Operations teams for resolution
• Prepare/Maintain various spreadsheets for reporting purposes
• Regular reviews of existing process for ongoing optimization
• Track customer feedback and stay abreast of the industry news and technologies
• General support for special projects as needed

Qualifications

• Experience in the IT industry. Even f you don't have professional experience in IT, we are open to considering your application.
• Comfortable with and find opportunity in ambiguity.
• Outstanding work ethic and organizational skills.
• Extremely detail oriented
• Demonstrated initiative and creativity.
• Ability to work in a dynamic environment & under time pressure.
• Ability to work independently, as well as part of a team.
• Stable Internet connection.
• Willingness and curiosity to self-teach yourself new internal tools and to flex into additional roles as needed with our growing team.
• Fluency in any langauges spoken in East Asia would be considered an advantage (Bahasa Melayu/Indonesia, Thai, Chinese).

Additional Information

• Stability - we are only interested in long-term cooperation.
• Flexible working hours.
• Competitive salary, flexible payment schedule.
• Work in a friendly, multi-national environment, having fun with other teammates.
• Remote - work from the comfort of your home, favorite coffee place, park or anywhere you like (as long it has internet and you can focus).
• Trainings with the aim to develop our employees continuously.